Support

Get in touch

Need a hand, found a bug or have feedback? Email sayhello@veratusgames.com.

Tell us your device model, iOS version, Tidepost version, stage number and what happened. A screenshot can help. Please leave out passwords, payment details and unrelated personal information.

How to play

1. Tap neighbouring points to plan your route.
2. Visit the numbered houses in order, then reach the lighthouse.
3. Stay within your fuel budget and tap Set sail to deliver.

Avoid rocks and crossing your own route. Undo, Reset and Hint are available when you need them.

Why can a move need more than one fuel?

Moving against the current costs two fuel. Other moves cost one. With one fuel remaining, a move against the current is unavailable. Undo a step or try a different route.

What happens after stage 10?

The first 10 stages are free. One full-game purchase unlocks stages 11–75, which open as you progress. There are no fuel packs, paid hints, subscriptions or timed lives.

Restore your full-game purchase

1. Use the same Apple Account that made the purchase.
2. Connect to the internet and open Tidepost.
3. From Home, open Store, then choose Restore purchases.

Restoring access does not restore stage progress. If access is still missing, email us before buying again. Refund requests for App Store purchases are handled by Apple.

Where is my progress saved?

Your routes, letters and settings are saved on your device. Tidepost does not provide cloud progress sync. Removing the app can remove progress, so please contact us before reinstalling to troubleshoot a problem.

Sound and motion

Open Settings from Home or during a puzzle. You can adjust sound and reduced motion. If a control or screen is difficult to use, tell us what device and accessibility settings you use.

Privacy questions

Email sayhello@veratusgames.com with “Tidepost privacy” in the subject. Read the privacy policy for more information.