Support

Echo: Descend · Veratus Group Limited

Before you write in

The screen is black and I cannot see anything.

That is the game — you are blind, and you see by sending out a pulse. Tap one of the three circles on the right. If you still cannot make out the ground under your feet, open Settings → Sight → Ground light and raise it. Play with headphones and the brightness up, in a dark room.

I cannot find the way out.

Collect the resonant stones first — the gate stays shut and unlit until you have them all. Stones hum faintly when you are within about twelve metres.

Something keeps catching me.

Use the gait control beside the stick. WALK is quieter than RUN and still outpaces the slower creatures. Everything down there hunts by sound, and pulsing is the loudest thing you can do.

I bought a palette and it is not there.

Open the store and use Restore Purchases. Purchases are held by Apple against your Apple Account, so they follow you to a new device and survive a reinstall. If it still does not appear, email us with the date of purchase.

I was charged and nothing unlocked.

Try Restore Purchases first. If that does not fix it, email us — and you can always request a refund from Apple directly, since Apple handles all payments for the game.

The game is too frightening.

Fair. Settings → Reduce motion holds the alarm steady instead of flashing it, and Ground light lets you see more of the floor. There is no setting that removes the creatures — that is the game.

I need it to be easier to see.

Settings has high contrast, a longer reveal, larger ground light, cooldown assist and threat tracking on the map. The Accessibility palette is free and always available.

Reporting a bug

The most useful things to include: your iPhone model, the iOS version, what you were doing, and how deep you were. If it happens repeatedly, say what makes it happen.